Reference

How We Protect Your Privacy at hash game

When you open an account with us, your personal data and payment information move through encrypted channels.

Encrypted account loginLocal payment security24/7 access to your data
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hash game How We Protect Your Privacy at hash game
PRIVACY QUESTIONS

How to Contact Us About Your Data

Team online

Email Support

Send privacy inquiries to our support team. Response within 48 hours on weekdays. Include your account username and a description of what you need to access or change.

In-App Messaging

Open your account settings and use the Contact Support tab. Available daily 08:00–23:00 Indonesia time. Fastest for urgent account access requests.

Account Settings Panel

View and update your personal details anytime from Settings > Account Information. Withdraw your consent to marketing emails directly from your profile preferences.

DATA SECURITY

What We Do to Keep Your Information Safe

Encryption in Transit

All communication between your device and our servers uses SSL encryption. Deposits via DANA, OVO, GoPay and QRIS pass through payment gateways with industry-standard security. Your password is hashed and never stored in plain text.

Account Verification

We ask for identity verification — your name, phone number and sometimes a government ID photo — to prevent fraud and meet legal requirements. This data is stored securely and shared only with payment processors when necessary to clear your withdrawal.

Cookies and Tracking

We use session cookies to keep you logged in and analytical cookies to understand how you navigate the lobby. You can disable non-essential cookies in your browser settings; essential cookies are required to play.

Data Retention

We keep your account data and transaction history as long as your account is active. After you close your account, we retain records for up to 5 years to comply with anti-fraud regulations, then delete personal details where allowed by law.

Third-Party Sharing

We share account and payment data only with payment processors, fraud-prevention services and legal authorities when required. We do not sell or lease your contact information to marketers or external platforms.

Your Access Rights

You can request a full export of your data anytime via Settings > Data Download. We provide it within 7 business days in a machine-readable format. You also have the right to request correction or deletion of inactive records.

Privacy Policy Questions Answered

Your account becomes inactive and we stop processing new logins. We retain your transaction history and identity verification records for up to 5 years for fraud prevention and legal compliance. Personal details like your phone number are deleted after that retention period, where local law permits.

No. We see only the deposits and withdrawals you initiate through hash game. We cannot access your balance, other transactions or account details with those payment providers. Each payment processor controls its own data separately under its own privacy terms.

We do not sell, lease or rent your contact information. We use your email and phone only to send you account updates, withdrawal confirmations and — if you opt in — promotions. You can disable marketing emails anytime from your account settings.

Go to Settings > Data Download and select 'Request My Data Export'. We compile your account details, login history and transaction records in a CSV or JSON file and email it to you within 7 business days. No fee is charged.

We require your full name, phone number and the account holder's name on your DANA, OVO, GoPay or QRIS profile to match. For withdrawals over a certain threshold, we may ask for ID verification to comply with anti-money-laundering rules. This depends on local law in your region.

Yes. Your password is hashed using industry-standard algorithms the moment you create it. We never store or transmit your password in readable form. Your login session is protected by SSL encryption, so no third party can intercept your credentials when you sign in.

You can disable non-essential cookies (analytics and marketing) in your browser settings or in our cookie preferences panel at the bottom of the page. Session cookies that keep you logged in are required to use hash game. Disabling them will log you out.

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